F-BOXX Boxes are strictly non-refundable and are ineligible for returns.
The Box – If you receive a F-BOXX BOX containing products that are damaged, please contact our customer service department. We will do our best to send you a replacement of this product with your next box.
The Shop – If you are not satisfied with your shop product, please contact us within 72 hours of receiving your order so that we can provide you with the necessary information to return your products.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Once your product has been inspected and your refund approved, we will refund the price of your product in full as soon as possible and, in any case, within 30 days of your notification.
If you have paid using a credit card or paypal your refund will be posted back to your card or account. If you have paid using cash, you will receive your refund in the form of F-BOXX store credit. F-BOXX Store Credit is valid for 12 months from the date it is issued and can be applied to any shopping cart or order you make on the F-BOXX website. Store credit cannot be redeemed in conjunction with any other offer, promotion, discount, or gift card.